Privacy Policy

Privacy Policy

Last updated: Jun 1, 2025

This Privacy Policy explains how Aqxmo Markets Pty Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website aqxmo.co.bw (“Website”) or purchase goods from us.

By using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

Aqxmo Markets Pty Ltd
Plot 163/164, Unit No.19,
Gaborone International Commerce Park,
Gaborone, Botswana
Email: info@aqxmo.com

We are the Data Controller responsible for how your personal data is processed.

2. Information We Collect

We may collect the following types of personal data:

A. Information You Provide

  • Full name

  • Contact information (email address, phone number, address)

  • Account login details (username, password)

  • Payment information (via secure payment providers)

  • Order details and purchase history

  • Information submitted through forms or customer service

B. Information Collected Automatically

When you visit our Website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Cookies and tracking data

C. Information from Third Parties

We may receive information from:

  • Payment processors

  • Delivery partners

  • Analytics providers (e.g., website traffic tools)

3. How We Use Your Information

We use your personal data to:

  1. Process and deliver your orders

  2. Set up and manage your user account

  3. Provide customer support

  4. Send important updates about your order or our services

  5. Improve our Website performance and user experience

  6. Detect and prevent fraud or unauthorized activities

  7. Comply with legal obligations

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Under Data Protection Laws (including the UK GDPR), we process your data based on:

  • Contract: To fulfil orders and provide our services

  • Consent: For email newsletters or marketing (if subscribed)

  • Legitimate interests: Improving our Website, preventing fraud

  • Legal obligation: Compliance with tax, accounting, or regulatory requirements

5. Cookies

We use cookies to:

  • Remember your preferences

  • Keep you signed in

  • Analyze Website traffic

  • Improve your shopping experience

You can manage or disable cookies in your browser settings.

6. Sharing Your Information

Your data may be shared with trusted third parties essential to providing our services:

  • Payment processors

  • Delivery and logistics partners

  • IT and hosting providers

  • Professional advisers (e.g., accountants)

Each third party must follow strict confidentiality and data protection rules.

7. Data Storage and Security

We use technical and organizational measures to protect your data, including:

  • Encrypted connections (HTTPS)

  • Secure payment systems

  • Restricted data access

  • Regular security monitoring

However, no online system is 100% secure.

8. Data Retention

We retain your personal data only for as long as needed to:

  • Fulfil the purpose it was collected for

  • Meet legal, accounting, or reporting requirements

Order information may be kept for up to 7 years, depending on legal obligations.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data

  • Withdraw consent (for marketing emails)

To exercise your rights, contact us at info@aqxmo.com.

10. International Data Transfers

If we transfer your data outside Botswana, we ensure that suitable safeguards are in place to protect your information according to applicable data protection laws.

11. Third-Party Links

Our Website may contain links to other websites. We are not responsible for the privacy practices of external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Updates will be posted on this page with the “Last updated” date.

13. Contact Us

For any questions, concerns, or privacy-related requests, contact us at:
???? info@aqxmo.com